8/11/25
The ABA Branch Manager Certificate program is designed to develop skills essential to successful management while strengthening knowledge of banking operations and building expertise in deposit and loan products. The curriculum focuses on sales management, customer service excellence, communication skills, staff management, and creating a culture of excellence.
"Loretta's achievement of the ABA Branch Manager Certification demonstrates her dedication to professional excellence and her commitment to serving our customers and the Pagosa Springs community at the highest level," said Mark Lobato, FSWB COO. "This certification enhances her already strong foundation in banking operations and reinforces FSWB’s commitment to investing in our team members' professional development."
Through the multi-course program, Loretta developed advanced skills in banking operations, gained deeper expertise in deposit and loan products, and honed techniques for delivering quality customer service. The certification also emphasized the importance of strong communication skills and effective staff management practices essential for creating an exceptional banking environment.
"The ABA Branch Manager Certification has strengthened my ability to manage branch operations more effectively," said Loretta Paniagua. "The program's focus on employee recognition and staff management will help me continue building a culture of excellence that benefits both our team and our Pagosa Springs customers."
The ABA Branch Manager Certificate curriculum is recognized throughout the banking industry as a premier professional development program that prepares banking professionals to excel in branch management roles and deliver superior customer experiences.