FAQs

Q: Do I need to re-enroll for the new online banking platform?
A: No, if you are already enrolled all you need to do is login using your current online banking credentials.

Q: Will my current online banking credentials work with the new online banking platform?
A: Yes, your current user id and password are the same. No need to change them unless you want to.

Q: I can’t remember my password. How can I reset it?
A: There is a Forgot? link on the login screen. Select that, enter the required information, and choose how you want the password link delivered to you.
*Please note that the device used to request the reset must be used when accessing the link.

Q: I know my password but want to change it. How do I do that?
A: After logging in, go to your profile, go to settings and select the Security menu option. On the security page, select ‘edit’ next to your password.

Q: I can’t remember my username. How can I retrieve it?
A: From the login page, select the Forgot? link. On the account recovery prompt, select the link “Try another way”. Enter the required information and select how you want the recovery email sent to you. The email is titled “Password Reset Instructions” and it will have your username within the email body. If this was all you needed, you do not have to reset your password.

Q: How can I change my username?
A: After logging in, go to your profile, go to settings and select the Security menu option. On the security page, select ‘edit’ next to your username.

Q: How do I reset my Two Factor Authentication (2FA)?
A: You can reset your 2FA in both the online and mobile online banking platform by going to your profile, selecting the Security menu option and under two factor authentication select “edit settings”. If you are unable to login, please contact us for support.

Q: Can I have more than 1 user set up for my account?
A: Yes, you can. In fact, you can have multiple, but each profile will have to set up their own 2FA.

Q: Will my Account Alerts transfer over from the old online banking platform?
A: No, they will not. You will need to reset all your alerts.
A: Cash management users alerts will remain in place and continue to be managed in NetTeller

Q: Will all of my currently scheduled bill payments and transfers be affected?
A: No, all of your scheduled bill payments and transfers are retained in the new system.

FSWB offers some* tax statements in electronic format that can be viewed/downloaded/printed from the online banking portal.

Please note that sign up to receive an electronic tax statement means you will no longer receive a paper version of that tax statement.

Here’s how to receive electronic tax statements:

1. Log into the FSWB online banking portal.
2. From the dashboard, select the eStatements tile.
3. Select the Sign Up/Changes menu option.
4. Next to the account you want to receive electronic tax statement(s) for, select the arrow to expand the available documents selection.
5. Find the tax statement(s) you want to receive electronically and select the check box/boxes.
6. Select Save Settings Button.
7. Read and accept the terms (if applicable).
8. Repeat the process for any other accounts you have.
9. Once the tax statements have been processed you will get an email notification letting you know it’s available for you in your online banking account.
   
   *These tax statements are available in electronic format:
   • 1099-INT Tax Statement
   • 1099-R Tax Statement
   • 1099-DIV Tax Statement
   • 1099-MISC Tax Statement
   • 1099-SA Tax Statement
   • 5489 Tax Statement
   • 5498-ESA Tax Statement
   • 5498-SA Tax Statement
   • 1098 Tax Statement
   • 1098-E Tax Statement
   • OID Tax Statement
   • 1099-Q Tax Statement